Network Operation Center (NOC)

Job Description:

• Designing network administration, including switching configuration and routing protocols;
• Planning and executing the selection, installation, configuration, and testing of equipment;
• Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools;
• Escalating problems to ISP and vendor;
• Install and provide IP Internet Connections and other Communications Connections for Customers;
• Resolve Technical issue for customers services. Over the phone, remote. Support and on customers site required;
• Check customer’s complaint and Troubleshooting network problems and outage;
• Keeping quick to action for attending services after getting assignments from Supervisor & Manager;
• Suggest improvements to Supervisor Services Support/ Coordinator and Management;
• Encourage and foster a Teamwork and Knowledge Sharing environment with Team;
• Promptly escalate issues and concerns to Supervisor or Management as required;
• Maintain good communication with customer and other Staff;
• Be prompt to perform action and work on duty rotate (Night, Late, Early, Weekend and Or Public holyday);

Job Requirement:

• Bachelor's degree is a plus. Equivalent field installation and repair experience or equivalent/related vendor certification, (CCNA, CCNP, HCIA, MTCNA), preferred.
• Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fiber Optic and other internet related technologies.
• Experience with common Computer Operating Systems and Internet Related Applications. Eg: Microsoft Windows, Internet Explorer, E-Mail etc.
• Excellent Interpersonal and communication skills. Multi-language skills are preferable.
• Ability to travel on company business, potentially to other Provinces.
• Prior Work Experience in the IT and or Communications fields are desirable.
• Flexible to work outside of normal business hours when required.
• Ability to work effectively in a Team environment.
• Ability to learn quickly and willing to show initiative.